FAQ
Convotherm Maxx & Maxx Pro
1. What is a combi oven?
- A combi oven is a multi-purpose kitchen appliance commonly used in commercial and professional settings. It combines three cooking functions: convection, steam, and combination cooking. With the ability to circulate hot air for baking and roasting, inject steam for gentle and moist cooking, and offer a combination mode for faster cooking while retaining moisture, this appliance provides chefs with precise control and flexibility to achieve excellent results in their culinary creations.
The Convotherm Maxx Pro Combi stands out with an additional smoke function, boasting both hot and cold smoke options. The ''smoke'' function in a combi oven allows chefs to infuse dishes with a smoky flavour, enhancing the taste and presentation of the prepared food.
2. What are the advantages of using a combi oven in the kitchen?
- Overall, a combi oven's advantages encompass consistent cooking results, cost-effectiveness, increased productivity, space optimization, and enhanced cooking versatility, making it an essential asset in professional kitchens seeking to deliver high-quality dishes efficiently.
3. What is the difference between a boiler and injection combi?
- A boiler combi employs a water tank to generate steam, while an injection combi directly injects water into the heating element.
4. What are the available capacities for the combi oven?
- It is available in capacities of 6, 10, 20, and 40 pans.
5. Does it come with any accessories tray?
- No, but there are more than 30 types of trays available for individual selection.
6. What is the difference between the touch screen and digital control?
- While touch screen control enables multi-level cooking, allowing you to cook different dishes simultaneously at a single temperature, digital control does not offer this feature.
7. What temperature range does the combi oven offer?
- The combi oven offers a temperature range between 30 and 250 °C. It operates in different modes with specific temperature ranges, such as steam mode ranging from 30 to 130 °C, and both convection and combi modes covering the broader range of 30 to 250 °C.
8. Is there any warranty for the machine?
- Maxx: 1 year warranty (major parts defect, excluding wear & tear components and labour charges).
- Maxx pro: 2 years warranty (major parts defect, excluding wear & tear components and labour charges).
9. How do I clean the combi oven?
- The combi oven is equipped with a fully automatic cleaning system that utilizes 2 types of cleaning agents, including ConvoClean and ConvoCare, which are both Halal certified. ConvoClean is typically used for heavy-duty cleaning tasks to remove stubborn residues and grime, whereas ConvoCare includes an acidic rinse aid that acts as a neutralizer and sanitizer for the combi oven after the cleaning process.
10. Where can I purchase the detergents for combi clean?
- Feel free to reach out to us through the following channels:
- Phone: 03-89640329
- WhatsApp: +60102881148
- Email: info@chefonic.com
11. What are the installation requirements?
- The installation requires power supply, water inlet, water outlet, exhaust hood, and water filter.
12. Does it come with after-sales service?
- Yes, we provide comprehensive after-sales support, including annual servicing by our skilled technicians to ensure optimal operation of the machine. Service can be scheduled on a call basis or via contract, depending on your preferences. Our technicians undergo annual training directly from the factory to stay updated with the latest techniques and advancements.
13. What forms of support are accessible to your users?
- Our culinary team is dedicated to guiding kitchen staff and users in utilizing the combi oven to its full potential, providing excellent support for user training, and actively contributing to research and development of menus.
MerryChef E1s & E2s
1. What is a high-speed oven?
- A high-speed oven is a cutting-edge cooking appliance that outshines for its exceptional cooking speed, up to 12x faster than normal traditional ovens in the foodservice industry. Merrychef high-speed oven incorporates triplex technologies to achieve its remarkable efficiency: convection heat, microwave assist, and tuned impingement.
Convection heat ensures even cooking by circulating hot air, while microwave assist accelerates the process through microwave energy penetration. The tuned impingement directs high-velocity heated air onto the food's surface, resulting in crispy exteriors while retaining moisture. These triplex technologies make Merrychef ovens the number one choice for fast and precise cooking in professional kitchens.
2. What are the advantages of using a high-speed oven in the kitchen?
- High-speed oven offers numerous advantages, including faster cooking times, energy efficiency, consistent results, and versatile cooking capabilities. Its compact design saves space, while the combination of technologies ensures high-quality dishes with desirable textures. This user-friendly appliance streamlines kitchen operations, leading to cost savings, improved workflow, and enhanced customer satisfaction.
3. What distinguishes a standard power oven from a high power oven?
- The standard power oven operates on a single phase, while the high power oven operates on a 3-phase electrical system. In addition, the high power oven has twice as many spare parts as the standard power oven.
4. What is the capacity of the E1s and E2s high-speed ovens?
- Both E1s and E2s high-speed ovens has a single capacity of a ''12x12'' cavity, which can accommodate a 12-inch size pizza.
5. Does it come with any accessories?
- Yes, it comes with a range of standard accessories based on different models.
6. What is the maximum temperature that the high-speed oven can reach?
- Merrychef E1s can reach temperature of up to 260°C, whereas the E2s model can go up to 275°C.
7. Is there any warranty for the machine?
- Yes, it comes with 1-year warranty (major parts defect, excluding wear & tear components and labour charges).
8. How do I clean the high-speed oven?
- To clean the high-speed oven, manual cleaning is required using two chemicals: Merrychef cleaner and protector. The cleaner effectively removes stubborn soiling from the oven’s cavity, while the protector helps to create a protective film inside the cavity before its next use.
9. Where can I purchase the detergents from?
- Feel free to reach out to us through the following channels:
- Phone: 03-89640329
- WhatsApp: +60102881148
- Email: info@chefonic.com
10. What are the installation requirements?
- The installation only requires power supply, no water connection, drain or hood system are required.
11. Does it come with after-sales service?
- Yes, we provide comprehensive after-sales support, including annual servicing by our skilled technicians to ensure optimal operation of the machine. Service can be scheduled on a call basis or via contract, depending on your preferences. Our technicians undergo annual training directly from the factory to stay updated with the latest techniques and advancements.
13. What forms of support are accessible to your users?
- Our culinary team is dedicated to guiding kitchen staff and users in utilizing the high-speed oven to its full potential, providing excellent support for user training, and actively contributing to research and development of menus.
